Dear Patient,

We would like to know how we can improve our service to you and how you perceive our surgery and staff. 

To help us with this, we have set up a  patient participation group so that you can have your say. We will ask the members of this representative group some questions from time to time, such as what you think about our opening times or the quality of the care or service you received. We will contact you via email and keep our surveys succinct so it shouldn’t take too much of your time.

We aim to gather around a hundred patients  We need young people, workers, retirees, people with long-term conditions etc.

 

 

Statement of Purpose

 

 

We aim to provide safe, effective, accessible NHS Primary Care for people living in (or visiting) our practice area who choose to register with us, both at the surgery and, where medically needed, at home/carehome.

 

We aim for an excellent standard of clinical care for a range of core and extended medical services within our NHS contract, and referral to secondary care for investigation and further management as appropriate.

 

We operate a book-on-the-day system to provide same-day appointments for the acutely ill, and daily we have a doctor visiting the sick elderly truly housebound.

 

We are planning to offer extended hours access and participate in care for local residential homes.

 

We work closely with other community services such as the district and palliative care nurses and health visitors. We work alongside our mental health, alcohol and drugs, social services and voluntary colleagues, signposting our patients to the support and care they need.

 

Learning and teaching are fundamental to the provision of excellent care and all staff participate in regular mandatory training and clinical meetings. Many non-clinical staff engage in personal development . We teach undergraduate medical students and doctors to help ensure the future of General Practice care.

 

We offer a wide range of extra medical , services including minor surgery, a range of family planning procedures, and travel immunisations,nurse led clinics , private medical etc. 

 

Health promotion is a priority. We provide screening for cervical cytology, immunisations, well-person screening for obesity, smoking, hypertension and hyperlipidaemia. We run regular dedicated clinics to optimise the management of diabetes and COPD ,athma,hypertension ,MH where patients are encouraged to understand and manage their own condition.

 

Non-NHS services include the provision of certificates and reports, and medical examinations for employment, insurance, driving and fostering.

 

 

Test Results

 

When you attend for a test of any kind you will be told how long you should expect to wait for the results. Please bear this in mind and only call the surgery after sufficient time has elapsed.

Our reception staff are not qualified to comment on results, therefore, it is your responsibility to check them and make any necessary follow-up appointment with the doctor.

Please telephone the surgery between 4pm and 6pm to enquire about your test results as our reception staff will have more time to deal with your request between these times.

Sample urine/swabs and blood tests must be sent by 9.00am.

Please note that we do have a strict policy regarding confidentiality and data protection. In this respect, we will only give out results to the person they relate to unless that person has given prior permission for their release or if they are not capable of understanding them.

 

 

Confidentiality

The practice complies with Data Protection and Access to Medical Records legislation. Identifiable information about you will be shared with others in the following circumstances:

 

  • To provide further medical treatment for you e.g. from district nurses and hospital services.

  • To help you get other services e.g. from the social work department. This requires your consent.

  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at the local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

 

GDPR

General Data Protection Regulation

The General Data Protection Regulation (GDPR) is a new law that determines how your personal data is processed and kept safe, and the legal rights that you have in relation to your own data. The regulation applies from 25 May 2018, and will apply even after the UK leaves the EU. For more information please see the link below.

 

Privacy Notice

Privacy statement – General Data Protection Regulation

In the National Health Service (NHS), we aim to provide you with the highest quality healthcare. To do this we must keep information about you, your health and the care we have provided to you or plan to provide to you. This privacy statement provides a summary of how we use your information.

The General Data Protection Regulation controls how your personal information is used by organisations, businesses or the government. Modern Medical Centre is defined as a ‘data controller’ of personal information. We collect information to help us provide and manage healthcare to our patients.

What kind of personal information does the practice collect?

  • Name, address, date of birth, NHS number and next of kin

  • Details of diagnosis, treatment and hospital visits

  • Allergies and health conditions

This information is retained during your lifetime.

Why we collect information about you

The people who care for you use your information and records to:

  • provide a good basis for all health decisions made by you and your care professionals

  • allow you to work with those providing care

  • make sure your care is safe and effective

  • work effectively with those providing you with care

Others in the NHS may also need to use records about you to:

  • check the quality of care (called clinical audit)

  • collect data regarding public health matters

  • ensure NHS funding is being allocated appropriately

  • help investigate any concerns or complaints you may have about your health care

With your explicit consent only, others in the NHS may also need to use records about you to:

  • teach healthcare workers and help with research

 

 

Information sharing with non-NHS organisations

For your benefit we may need to share information from your health records with non-NHS organisations from whom you are also receiving direct care, such as social services or private healthcare organisations. We may also need to share your information, such as blood test results, for direct care processing purposes by a non-NHS organisation under an agreement with the practice. We will always seek your permission to share your information with organisations for purposes other than your direct care. However, in exceptional situations we may need to share information without your permission if:

  • it is in the public interest – for example, there is a risk of death or serious harm

  • there is a legal need to share it – for example, to protect a child under the Children Act 1989

  • a court order tells us that we must share it

  • there is a legitimate enquiry from the police under the Data Protection Act (1998) for information related to a serious crime.

Your right to withdraw consent for your information to be shared

You have the right to withdraw and refuse consent to information sharing at any time, but note that not sharing your information may affect the quality and safety of the care you receive. For further information please contact the data protection officer or Caldicott Guardian using the details below.

How do I access information recorded about me?

Under the General Data Protection Regulation, individuals have a right to access information that is held about them by an organisation. If you have undergone medical treatment at North Street Medical Care.

For further information please contact:

Data protection officer

Tippi Austin

Modern Medical Centre

195 Rush Green Road

Romford

RM7 0PX

01708 741872

Caldicott Guardian

Dr M Mylvaganam

Modern Medical Centre

195 Rush Green Road

Romford

RM7 0PX

01708 741872

 

Violence Policy

The NHS operates a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation, we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

 

Ethos & vision of modern medical centre (MMC)

 

At MMC, our patients are members. As an established  primary caremedical practice, we value the long-term relationships this approach brings. The mutual respect and understanding we build over time ensures the medical care and advice we give  patients is the very best for their individual circumstances.

The traditional values of service, respect, courtesy and confidentiality underpin everything we do. 

Most importantly, our aim is always to help you maintain good health, preventing illness before it needs treating. Which is why we practise evidence-based medicine, gaining a detailed knowledge of each patient. We believe this is the only way to offer safe and effective, personalised health advice.

 

Our practice ethos is to strive towards a partnership between patients and health professionals based on the following key facets:

Mutual Respect

We endeavour to treat all our patients with dignity, respect and honesty. Everyone at  MMC is committed to deliver an excellent service.  We ask all patients to highlight any discrepancies and to offer the same commitment in return.

‘Holistic’ Care

We treat ‘patients’ and illnesses. This means that we are equally interested in the physical, psychological and social aspects of your individual care.

Continuity of Care and the ‘Therapeutic relationship’

Building and maintaining a strong relationship between doctors, health professionals, and patients is essential to the way we work. This is especially so in the management of ongoing problems or long-term illness. In these circumstances we would encourage you to continue seeing the same health professional and wherever possible we will facilitate this through our appointments system. However, if you have a new problem, the doctor or nurse that you normally see is not available, or you would like to see someone else then we would encourage you to see any of the doctors or nurses at the practice.

Learning and Training

We have been a training practice for few years now and are committed to the training of doctors and nurses all of whom are closely supervised. We believe in “life-long learning” and all the health professionals here and administrative staff, undergo an annual appraisal where learning and development needs are identified. We also recognise the benefit of supported learning for our patients and families in enhancing your ability to manage and deal with both ‘self-limiting’ and long-term illnesses.

Feedback

MMC is always eager to hear feedback from its valued patients.  If you feel you have constructive feedback, suggestions or concepts you wish to be considered please feel free to submit your feedback.

 

GP earnings

 

“All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice.The average pay for GPs working in Modern Medical Centre in the last financial year was    £62,064 before tax and National Insurance.

This is for 1 full time GPs, 1 part time GPs,  0 full time salaried GP's,  0 part time salaried GP's and 4 locum GPs who worked in the practice for more than six months.”                                                               

 

                                                          

 

                                                           

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