Statement of Purpose We aim to provide safe, effective, accessible NHS Primary Care for people living in (or visiting) our practice area who choose to register with us, both at the surgery and, where medically needed, at home/carehome. We aim for an excellent standard of clinical care for a range of core and extended medical services within our NHS contract, and referral to secondary care for investigation and further management as appropriate. We operate a book-on-the-day system to provide same-day appointments for the acutely ill, and daily we have a doctor visiting the sick elderly truly housebound. We are planning to offer extended hours access and participate in care for local residential homes. We work closely with other community services such as the district and palliative care nurses and health visitors. We work alongside our mental health, alcohol and drugs, social services and voluntary colleagues, signposting our patients to the support and care they need. Learning and teaching are fundamental to the provision of excellent care and all staff participate in regular mandatory training and clinical meetings. Many non-clinical staff engage in personal development . We teach undergraduate medical students and doctors to help ensure the future of General Practice care. We offer a wide range of extra medical , services including minor surgery, a range of family planning procedures, and travel immunisations, nurse led clinics , private medical etc. Health promotion is a priority. We provide screening for cervical cytology, immunisations, well-person screening for obesity, smoking, hypertension and hyperlipidaemia. We run regular dedicated clinics to optimise the management of diabetes and COPD, asthma, hypertension ,MH where patients are encouraged to understand and manage their own condition. Non-NHS services include the provision of certificates and reports, and medical examinations for employment, insurance, driving and fostering.

Complaints and comments Modern Medical Centre is always looking for ways to improve the services it offers to patients. To do this effectively, the practice needs to know what you think about the services you receive. Tell us what we do best, where we don’t meet your expectations plus any ideas and suggestions you may have. Only by listening to you can the practice continue to build and improve upon the service it offers. Practice Complaints Procedure If you have a complaint about the service the practice has provided, please let us know. The practice operates a Complaints Procedure as part of the NHS system for dealing with complaints. Our complaints system meets national criteria. Note: If you make a complaint, it is practice policy to ensure you are not discriminated against, or subjected to any negative effect on your care, treatment or support. Download the form This leaflet contains our Practice Complaints & Comments Form, which you can complete and return to the Practice. Please place this in a sealed envelope and mark for the attention of the Practice Manager, Melanie Billany.Formal complaints can also be made in writing to the practice. Please address your letter for the attention of the Practice Manager, Melanie Billany