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Complaints and comments Modern Medical Centre is always looking for ways to improve the services it offers to patients. To do this effectively, the practice needs to know what you think about the services you receive. Tell us what we do best, where we don’t meet your expectations plus any ideas and suggestions you may have. Only by listening to you can the practice continue to build and improve upon the service it offers. Practice Complaints Procedure If you have a complaint about the service the practice has provided, please let us know. The practice operates a Complaints Procedure as part of the NHS system for dealing with complaints. Our complaints system meets national criteria. Note: If you make a complaint, it is practice policy to ensure you are not discriminated against, or subjected to any negative effect on your care, treatment or support. Download Practice Complaints and Comments Form This leaflet contains our Practice Complaints & Comments Form, which you can complete and return to the Practice. Please place this in a sealed envelope and mark for the attention of the Practice Manager, Melanie Billany.Formal complaints can also be made in writing to the practice. Please address your letter for the attention of the Practice Manager, Melanie Billany